Privacy Notice

This privacy notice describes how ProTrainings LLC and our Affiliates (collectively referred to in this privacy notice as "ProTrainings," "we," or "us") collects, uses, and discloses your personal information both offline and on the websites, apps, and services where this privacy notice appears or is referenced. 

By accessing a ProTrainings website, app, or service from which this privacy notice is referenced, you confirm that you have read, understand, and acknowledge the terms of this privacy notice. This privacy notice is not a contract and does not create any legal rights or obligations.

If you are a California resident, see Your California Privacy Rights section for information provided pursuant to the California Consumer Privacy Act, including how to request that we not "sell" or "share" your personal information by in Your Privacy Choices section.

PERSONAL INFORMATION COLLECTED

ProTrainings (and the vendors and other parties we use to perform services on our behalf) collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us. For example: 

We collect Contact Information and Other Identifiers. For example, we may collect your name, email address, account username and password, alias, government-issued ID (including, for example, driver’s license), social media account handles, phone number, date of birth, and mailing address. 

We collect Commercial, Customer Records, and Preference Information. For example, we may collect information about your trainings you have attended, training you have registered interest in, and other preferences. We may also collect your comments that you post on our websites or blogs and your responses to surveys you complete. 

We collect information regarding the use of our services or devices. If you use some of our services or attend some of our training in-person or virtually, we may capture information about or related to your participation in the training, which may also include the collection of physical attributes or actions taken during the training to assess your understanding of the training materials. For example, we may measure physical attributes to assess how well you are performing during the CPR training.

We collect Device, Internet, and Network Activity Information. For example, if you use our websites or apps, we may collect information about the browser, device, and operating system you are using, signal strength, device identifiers, MAC address, and your IP address. We might collect information at the site you came from, or the site you visit when you leave us. We may collect and record page and app interaction information and other electronic communications and content from your use of the site and app (such as content entry, mouse movements, screen captures, the date, time, and location of your visit, what areas of the websites you visit and for how long, what search terms or other data you enter, and what products or content or links you view and click on), and methods used to browse away from the page. If you use our mobile apps, we may also look at how often you use the app and where you downloaded it. We may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message. 

We collect Location Information. We may automatically collect your precise GPS location when you access our apps or our websites. We also collect information about your general location, using your zip code or postcode and IP address.

We collect Demographic Information. We may collect information like your ethnicity, sex, gender, birth date, age, language spoken, or disability.

We collect Payment Information. For example, we collect your credit and debit card, bank account information, and other payment details if you make a purchase or sign up for or through some of our services.

We collect and develop Inferences. Using the other pieces of personal information collected about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.

We collect Information You Submit, Provide, or Post. For example, we collect feedback and any other information you provide when you contact us. 

Some of the information we collect may be considered sensitive information in certain jurisdictions, including, for example, username and password; precise geolocation data; certain demographic information like race and ethnicity; union membership; government issued ID number; health-related information; and biometric identifiers used for access purposes.

USE OF PERSONAL INFORMATION 

We use the above-referenced categories of personal information for the following purposes:

We use information to provide our services and fulfill transactions. For example, we use information in connection with the management, operation, and delivery of training services.  We also use information to fulfill your requests and provide you with products and services. 

We use information for marketing purposes. For example, we might use personal information in connection with special promotions or offers. We might also use this information to send push notifications on our apps and to serve you ads about our products and offers. We might tell you about new features or services. These might be our own offers or products, or third-party offers or products we think you might find interesting. You may opt-in to receive our email newsletters or to receive text messages from us.

We use information to provide support and to respond to your requests or questions. We use information to contact you in response to your feedback or other matters related to our relationship with you (such as about this privacy notice or our Terms of Use). If your inquiries or feedback relate to your account or the services you have obtained from us, we may also use your information to address the matter.

We use information to test, develop, analyze, improve, and provide our products and services. For example, we may use your information to make our websites, apps, services, and products better. We might use your information to customize your experience with us and to conduct research and analysis.

We use information to comply with our obligations, administer our websites and services, and for internal operations. For example, we use personal information to administer the websites, such as troubleshooting, data analysis, and testing. We also use personal information when onboarding and interacting with vendors. 

We use information for security, safety, compliance, and due diligence purposes. For example, we may use personal information to protect our company, customers, business partners and their respective personnel. We may also use personal information to protect our websites, apps, or services, as well as to detect and investigate activities that may be fraudulent, or otherwise illegal or prohibited (such as cybersecurity events or fraudulent transactions). 

SOURCES OF PERSONAL INFORMATION 

We and our vendors collect personal information about you from various sources, directly and indirectly, including from the following sources:

We collect personal information directly from you. For example, we collect information if you sign up for an account, register for the services, participate in a promotion, contact us, sign up for our text and other messages, or sign up for emails from us. We also collect any personal information you provide if you post a comment, make a request, or complete a survey.

We collect personal information from your devices. We use tracking tools like browser cookies and web beacons to passively collect information about you. We collect information using these tracking tools when you interact with our websites, apps, ads, or emails that we or our vendors send to you. This information may include your location, MAC address, signal strength, date/time stamp, wireless access point location (which can be associated with a physical location), device manufacturer and operating system.

We receive personal information from vendors we hire to work on our behalf. For example, vendors that host or maintain our websites and apps or send promotional emails for us may give us information. 

We receive information about you from other sources. Other parties may give us personal information about you. These other parties might include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. We may also receive personal information from your employer if your employer signs you up for our services.

We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other individuals’ information to understand preferences and trends over time.

DISCLOSURE OF PERSONAL INFORMATION 

We may disclose each category of personal information within our family of companies. This includes our subsidiaries, affiliates, and business units. We share personal information within the ProTrainings family of companies for all purposes described in this privacy notice.

We disclose your personal information to vendors and service providers who perform services on our behalf. We may share personal information with vendors who assist us with the uses of personal information described in this privacy notice. This may include vendors who send emails for us, help us manage and operate our websites and apps, provide advertising or marketing services or place our advertisements on other platforms, provide analytics and search engine support, track advertising impressions, investigate and prevent data incidents, provide physical and digital security services, audit our business and financial statements, and provide legal advice. Personal information received by vendors and service providers may also be subject to their privacy policies.

We will disclose your personal information for safety and security purposes, if we think we have to in order to comply with the law, or to protect ourselves, our properties, our customers and others. We may disclose any or all personal information to respond to a court order or subpoena. We may also disclose any or all personal information if a government agency or investigatory body requests it. We might disclose your personal information in order to enforce our agreements and to protect our rights and/or the rights of others. We might disclose your personal information when we are investigating a potential incident or fraud.

We may disclose your personal information as part of a transaction, financing, due diligence or for other business needs. For example, if ProTrainings sells any of its businesses or assets, applies for loans, or opens bank accounts, we may disclose your personal information to the prospective buyer, lender or bank, as the case may be, as part of certain due diligence processes. We also share information for the purpose of management and administration of ProTrainings' business.

We may disclose your personal information with a successor to all or part of our business. If part of our business (including any of our affiliates, divisions, and business units) is acquired by a third party, we may include personal information as part of that transaction, which may include some or all categories of your personal information. We may also share your personal information if there is a change to our corporate structure. We may also share your information with others as they conduct diligence of our corporate changes.

We may share personal information for other reasons we may describe to you from time to time or as permitted or required by law.

YOUR CHOICES RELATED TO YOUR PERSONAL INFORMATION

You can opt out of receiving our marketing emails and text messages. To stop receiving our promotional emails, you can follow the instructions in any promotional message you get from us. If you receive promotional text messages from us, you may opt out by replying “STOP”. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.

You can control certain location and other tracking tools. To control the collection of your precise location on your mobile device, you can adjust the settings on your mobile device, such as by disabling location services and turning off the Bluetooth and Wi-Fi. You can control certain cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies.

We and third-party advertising networks, social media companies, and other services may collect information about your use of our websites and apps over time so that they or we may display interest-based advertising using information gathered about you over time across multiple websites or other platforms. To do this, we and our vendors use several tracking tools, such as browser cookies, web beacons, and other technologies. You can visit www.aboutads.info/choices and https://optout.privacyrights.info/ to opt out of certain uses of cookies for advertising purposes. We use Google Analytics to better understand how our users interact with our websites and we may use Google Analytics Advertising Features for advertising and marketing purposes. You can learn about Google Analytics’ currently available opt-outs at https://tools.google.com/dlpage/gaoptout/ and manage the information collected through Google Analytics Advertising Features through the settings on the relevant browser or device being used.

We also use Google Ads Enhanced Conversions to improve the accuracy of our advertising. When you complete actions on our website (such as making a purchase or submitting a form), we may collect first-party data, such as your email address or phone number, which is securely hashed and sent to Google. This allows us to better measure ad performance and provide more relevant advertising. The data is used in accordance with Google's Privacy Policy.

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our site may not work. If you block or reject cookies, not all of the tracking described here will stop.

Options you select and choices you make are browser, website and device specific. If you clear your cookies or your browser’s cache, you will need to set your preferences again.

U.S. PRIVACY RIGHTS

Your California Privacy Rights.

If you are a California resident, please note the following regarding how we collect, use, and disclose your personal information as described in this privacy notice, including in the previous 12 months:

We may collect, use, and disclose for our business and commercial purposes, categories of personal information as set forth in applicable California law, including: Identifiers; payment and customer records information; characteristics of protected classifications under California or federal law (such as demographic information like age, gender, and disability); commercial information; professional or employment information; internet or other electronic network activity information; geolocation data; education information; audio, electronic, visual, thermal, or similar information; biometric information; inferences; and sensitive personal information. See the PERSONAL INFORMATION COLLECTED section above for additional detail.

We collect and use these categories of personal information for the business and commercial purposes described in USE OF PERSONAL INFORMATION section of this privacy notice.

We collect these categories of personal information from the sources described in the SOURCES OF PERSONAL INFORMATION section of this privacy notice.

We may disclose each of the foregoing categories of personal information for the business and commercial purposes described in the USE OF PERSONAL INFORMATION section of this privacy policy to the extent permitted by applicable law to the categories of parties as described in DISCLOSURE OF PERSONAL INFORMATION section of this privacy policy.

We may “sell” or “share” categories of personal information, including: Identifiers; internet or other electronic network activity; geolocation data; and inferences. We may “sell” or “share” these categories of Personal Information to the categories of third parties described in the DISCLOSURE OF PERSONAL INFORMATION section of this privacy notice for the purposes described in the USE OF PERSONAL INFORMATION of this privacy notice.

We may collect, use, and disclose for our business and commercial purposes described in the USE OF PERSONAL INFORMATION section of this privacy notice the following “sensitive personal information” (as defined in the California Consumer Privacy Act): username and password; driver’s license or state identification card; precise geolocation; race, ethnicity, and union membership; and biometric information.

We keep personal information as long as it is necessary or relevant for the practices described in this privacy notice, including, for example, for legal compliance, dispute resolution, contract enforcement, backup, archival, and other internal operations purposes. We also keep information as otherwise required by law. 

If you are a California resident, you can make the following requests with respect to their personal information:

  • Access – You can request that we disclose to you the categories of personal information we collected about you, the categories of sources from which we collected the personal information, the categories of personal information we sold, shared, or disclosed, our business or commercial purpose for collecting, selling or sharing the personal information, the categories of third parties to whom we disclosed the personal information, and the specific pieces of personal information we collected about you.

  • Deletion – You can request that we delete your personal information that we maintain about you, subject to certain exceptions.

  • Correct – You can request that we correct inaccurate personal information that we maintain about you, subject to certain exceptions. 

  • Limit the Use/Disclosure of Sensitive Personal Information – You can request that we limit the use or disclosure of your sensitive personal information to those purposes set forth in applicable California law, subject to certain exceptions.

  • Do Not Sell or Share My Personal Information – You can request that we not sell or share your personal information. For purposes of this section, “sell” means the sale of your personal information to an outside party for monetary or other valuable consideration, and “share” means the disclosure of your personal information for cross-context behavioral advertising purposes, subject to certain exceptions set forth in applicable California law. You can visit www.aboutads.info/choices and https://optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your selections are specific to the device, website, and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache. We do not knowingly sell or share the personal information of minors under 16 years of age.
ProTrainings will not discriminate against you because you made any of these requests.

California residents can make these requests online by emailing us at support@protrainings.com or by calling us at (888) 406-7487.  We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests. Except as otherwise provided by applicable California law, note that for purposes of these requests under this section, personal information does not include information we have collected as a service provider to our clients.

We will take reasonable steps to verify your identity prior to responding to your requests. For example, we may utilize a third-party verification provider to assist with verifying your identity. The verification steps may vary depending on the sensitivity of the personal information and whether you have an account with us.

California residents may designate an authorized agent to make a request on their behalf. When submitting the request, please ensure the authorized agent is identified as an authorized agent.

If you reside in California, you also have the right to ask us one time each year if we have disclosed personal information to third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed in the Contact Us Section below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry. 

Your Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia Privacy Rights.

If you are a resident of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah or Virginia, you may make certain requests with respect to your personal information in accordance with applicable law, including:

  • Access Confirmation, Deletion, Correction Requests: Subject to exceptions under the law, you may request that we confirm whether we process your personal information, and you may further request access to, or deletion of, your personal information. You may also request that we correct inaccurate personal information that we maintain about you.

  • Opt-Out of Sale: You may request to opt-out of the “sale” (as defined in applicable state law) of your personal information.

  • Opt-Out of Targeted Advertising: We may use personal information obtained from or in connection with your activities across unaffiliated sites to send more relevant advertising to you. You can request that we stop using your personal information for such targeted advertising.
To exercise your Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah or Virginia privacy rights, residents can make these requests by emailing us at support@protrainings.com or by calling us at (888) 406-7487. 

We may "sell" certain categories of personal information in the PERSONAL INFORMATION COLLECTED section of this privacy notice. We may "sell" these categories of personal information to the categories of parties described in the DISCLOSURE OF PERSONAL INFORMATION section of this privacy notice, including for the advertising, promotional, and other purposes described in the USE OF PERSONAL INFORMATION section of this privacy notice. For purposes of this paragraph, "sell" means the sale of your personal information to a third party for monetary or other valuable consideration, subject to certain exceptions set forth in applicable state laws. You can visit www.aboutads.info/choices and https://optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your selections are specific to the device, website, and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache. 

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us. If you are a resident of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon or Texas, you may designate an agent to submit an opt-out of sale and opt-out of targeted advertising request on your behalf. Proof to verify your identity and the authorized agent’s authority to submit requests on your behalf are required, or we may deny the request. We use commercially reasonable efforts to authenticate your identity and the authorized agent’s authority through the written documentation provided in connection with the opt-out request in accordance with this privacy notice. We may deny certain requests, or fulfil a request only in part, based on our legal rights and obligations. If you are a resident of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas or Virginia and are not satisfied with the outcome of your request, you may submit an appeal by sending an email to support@protrainings.com with “Data Privacy Appeal” in the subject line. 

Your Nevada Privacy Rights.

If you are a Nevada resident, you can request that we not “sell” your “covered information” (as defined in applicable Nevada law). You can make these requests by emailing us at support@protrainings.com or by calling us at (888) 406-7487. 

DATA RETENTION

ProTrainings keeps personal information as long as it is necessary or relevant for practices described in this privacy notice., including, for example, legal compliance, dispute resolution, contract enforcement, backup, archival, and other internal operations purposes. We may also keep information as required by law. We may retain personal information about you provided to us by our integration partners. How long we retain your personal information depends on the type of data and the purpose for which we process the data. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

SECURITY

The Internet is not 100% secure. We cannot promise that your use of our websites, apps, or services will be completely safe. Any transmission of your data to our websites or apps is at your own risk. We encourage you to use caution when using the Internet. 

While we take precautions to protect your information, the Internet is not 100% secure. We cannot promise that your use of our websites, apps, or services will be completely safe. Any transmission of your data to our websites or apps is at your own risk. We encourage you to use caution when using the Internet. 

THIRD-PARTY LINKS

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SURVEYS & CONTESTS

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level, occupation). Contact information will be used to notify the winners, award prizes and in response to survey results. Survey information will be used for purposes of monitoring or improving the use and satisfaction this site and over all services.

AMENDMENTS

This privacy notice and additional information contained herein may be amended from time to time. When we amend this privacy notice, we will update this page to state the date that the policy was last modified. You must agree to the amendments as a condition of your continued use of our website and services. If you do not agree, you must immediately cease using our website and services.

CONTACT US

If you have any questions or complaints about this privacy notice or your information, please email us at support@protrainings.com. You can also call at (888) 406-7487.